SHIPPING POLICY
After you’ve placed your order, delivery generally takes as little as 5 to 10 business days. Some products may take longer to be delivered. If you’d like your order to arrive faster please contact us directly and we can organise express shipping.
All our prints and original art is fully insured during the shipping process for additional peace of mind.
If you have any additional questions about shipping or delivery please email us at sue@pindanart.com.au and we’ll be happy to answer your queries.
PO Boxes
We can be deliver to all PO Boxes. Please read our FAQs page for size limitations.
DELAYS
As per our terms and conditions of business, from time to time shipping delays may and can occur, due to reasons beyond our control.
CORRECT ADDRESS
You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
Pindan Art can not be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay an additional delivery fee of $14.95 to reship your order.
If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying a $14.95 reshipment fee.
You acknowldge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
DELAYED POST
You acknowldge that Pindan Art do not offer compensation for shipping delays, for both normal and express shipping.
LOST, STOLEN, DAMAGED
If an order is lost in transit, stolen or damaged , we guarantee a replacement.
IS THERE SOMETHING WRONG WITH YOUR ORDER?
Hopefully you love your print or original art as much as we do, however if you’d like a refund please read our policy and contact us directly. We are more than happy to help if you have an issue with your order.
Here’s our Legal Refund & Returns Policy
You have the right to ask for a replacement or refund under the Consumer Law for products bought on or after 1 January 2011.
You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, decided you did not like the purchase or had no use for it.
REPLACEMENT AND/OR STORE CREDIT
As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:
- Manufacturing defect – replacement
- Item lost in transit – replacement
- Shipping damage – replacement
- Pindan Art internal IT system error – store credit
- Pindan Art Customer Service or designer error – store credit
- Please read our Terms carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.
A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules
Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue and a replacement will be issued upon confirmation.
MONETARY COMPENSATION
Under Australian Law, Pindan Art only have to offer a monetary refund if you experience a major problem.
WHAT IS A MAJOR PROBLEM?
A product or good has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is unsafe
- it is significantly different from the sample or description
- it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
WHAT IS NOT COVERED?
Pindan Art do not have to pay for damages or losses that:
are not caused by our conduct, or our products relate to something independent of our business, after the goods leave our control